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Refund Policy

This refund policy (“Refund Policy) mandate the terms of the refunds which the users (hereinafter referred to as “You” or “you” or “Your” or “End-User” or “Users”) access and register on the ‘’ website, m-web and mobile application (collectively referred to as the “ Platform”), operated by NIWIAI Private Limited (hereinafter referred to as “We” or “Our” or “Us” or “” or “Company”), and the Platform Services (as defined below and hereinafter referred to as “ Platform Services), provided through the platform.

  1. Diet Programmes, premier programmes, memberships – Any diet programmes bought by You are non-refundable, non-exchangeable, and non- saleable.
  2. Vouchers - Any vouchers bought by You are non-refundable, non- exchangeable, non-saleable; but can be transferable, via ‘gift your voucher’.
  3. Platform Services - In the event of permitted / Platform cancellations, refunds shall be made within 7-8 days’ from the date of such cancellation to the original source of Your payment.
  4. Refunds cannot be claimed for any partial-term subscription period. Last Updated on April 12 th , 2022 Copyright © All rights reserved.
  5. The Company shall have the right to cease/terminate relationship with You unilaterally without any reason, and applicable amount or cash back (if any) or pro-rata refund, as the case may be, may be refunded to You subsequently.
  6. With regards to payments, the Platform shall not be responsible for any unauthorised transactions conducted on our Platform using Your payment card or internet banking. The Platform shall not be obligated to refund any money to You in such instances.
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